Guo Ailun x Air Jordan 34 Low ‘Pop Art’

Non-Customized Orders: Shipped within 1 to 3 business days after ordering.

Customized Orders: Processing time is 5 business days.
You will be notified by email when your order has shipped.

Note:

If you haven’t received the email, please check your spam folder first.
If your order has not been shipped within 7 business days, please contact customer service.

We ship worldwide and offer a range of delivery options to suit your needs. We utilise a range of couriers including Royal Mail, PostNL, Hermes, Norsk Global, DPD, Deutsche Poste and Hermes.
We offer tracked and express shipping to all countries.
Delivery Time:
Europe: Delivery within 7-15 days (excluding order processing time).
Other Regions: Delivery within 15-30 days (excluding order processing time).

We currently accept online payments with a number of credit/debit cards and also PayPal.

To check the latest information about your order, please visit the "TRACK ORDER" page, or contact our customer service via email or WhatsApp.
If your order's tracking number has not been updated, please do not worry. Due to international shipping reasons, the tracking information will only be updated after your package arrives in your country, clears customs, and is handed over to the local post office.
If the tracking number has not been updated for more than 15 days, please contact us promptly for assistance.

We hope you are happy with your purchase, but if you would like to return or exchange an item please follow the instructions below.
Please let us know within 14 days of receiving the item by email or Whatsapp which item you would like to return. Returns must be made within 28 days of receiving the item. All items must have their outer packaging and tags intact and in the same condition they were received.
Please include a copy of the returns form with the parcel so we can confirm the order is yours - you might be surprised how many people send us just one pair of sneakers without anything to help us identify the order. You can access the returns form through your account. Please also state on the invoice the reason for the return and whether you are requesting a refund or exchange. Returned items will be inspected upon receipt. We will not be responsible for any return costs if the item is returned undefective, the correct size and is correct. For exchanges, the customer is responsible for the shipping costs of the exchanged item, which will be based on the prices in our shipping rate table. If the customer requests an exchange and the exchange is not possible, we will refund the money.

We pick and pack your orders very quickly, so we need to change or cancel your order quickly after your order is confirmed.
Once we start processing your order, we will not be able to accept cancellations or returns from you. After placing an order, you will have a short period of time to cancel your order before we start processing it.
If your order status has changed to "Pickled for Shipment", we are generally unable to change the order as this means your order has been packed and is ready to ship.
You are welcome to email us and we will try to change/cancel your order if possible, but we cannot guarantee that once an order is completed.

If we have mistakenly sent you the wrong product, we will send you the correct item at no additional cost.

When we process your refund, you will get an email confirming that the refund has been initiated. Please allow 5 working days for this to reach your account (although in practice this is often quicker).
If you have not received your refund after 5 working days, please contact our Customer Service team with your order details and they will escalate with our payment processors.
If you have received your refund, but you feel the amount is incorrect, please contact our Customer Service team immediately and they will investigate the issue for you.